Four Avenues for Success
- Truth -
Before engaging the other T’s of Talent, Training, and Tell, our first engagements with clients address Truth. One unique trait of Courageous Leadership’s approach to organizational consulting is we first work with leadership to understand and define the “ideal state” of the organization before auditing the current state of the business. We cannot adequately understand data around the present situation without interpreting it into the greater picture of what the organization is committed to being for the future.
Once we have a sufficient understanding of the “ideal state,” we can begin to define what metrics need to be used in an audit of current performance and marketplace position. While this list is not exhaustive, we may measure: financial performance, process times, development initiatives, customer satisfaction, etc. Because we are interested in both what a company is doing and what the results are, our measurements always include a good ratio of lead indicators to lag indicators. We use lead indicators to measure inputs (i.e. hours spent on employee development) and lag indicators to measure outputs (i.e. profitability and employee satisfaction). Because lead indicators are predictive, they are not 100% defining of the future, so we use lag indicators to validate our clients are achieving the results they need.